Please be advised that the responsibility for return shipping costs rests with you, the customer. Refunds will be processed only after we have received the returned item in satisfactory condition. It is essential to ensure that the return is dispatched using a reliable and traceable delivery method, such as a courier service that provides tracking capabilities. This measure is vital, as we will be unable to issue a refund if the shipping service selected misplaces or loses the item during transit. Furthermore, we reserve the right to deny any requests for exchange, contingent upon the condition of the item upon its return.

 We are unable to provide delivery to a post office box (PO Box), parcel locker, Locked Bag address, or similar service. We only deliver to home addresses across South Africa.